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Frequently Asked Questions

Can I refer my patients directly to DocAssist?

No; Illinois DocAssist is a free statewide consultation and training service for health care clinicians.


Who can use the services?

Any health care provider involved in the care and treatment of children, adolescents and perinatal women.


Do the consultation services cost me anything?

No; All services are free.


What is the response time for DocAssist consultations?

Consultation requests are responded to within one business day.  Real-time consultations are also available.


May a parent call DocAssist and ask for a consultation for his/her child?

DocAssist is a provider-to-provider collaboration and is not equipped to handle direct patient care.


Can other staff in my practice use DocAssist?

Yes, if they are directly providing care to the patient, we can help them.